The client, a renowned manufacturer of engineered access solutions, was established in 1899 and they wanted to revamp its store with improved data collection capabilities.
About The Company
The client, a renowned manufacturer of engineered access solutions, was established in 1899 and has since become a leading provider of high-quality products. With a customer base spanning 83 countries and exceeding 100,000, the brand has earned a reputation for delivering reliable and effective solutions. The client has planned to revamp its store with improved data collection capabilities, greater customization options, and streamlined business processes to enhance its operations and better serve its diverse clientele.
The Tech Stack
SF Senior Developer, Project Manager
The client’s challenge was the need to improve its management of processes, data, and marketing campaigns to enhance its customer experience and accelerate its sales process. Additionally, they required an easy-to-use system for managing orders placed on their online store and tracking sales of different products.
Netsmartz followed the following process to fulfill the requirements of the client:
Mapping & identifying appropriate resources
At Netsmartz, we conducted a detailed analysis of the project’s scope and requirements to determine the appropriate resources to be assigned to the project.
The team was provided training for a week before they started working with the client. This involved understanding the client’s niche and requirements. The learning curve enabled them to generate 95% accuracy.
Consistent Client Feedback & Action
At Netsmartz, we prioritize listening to our client’s feedback and concerns. We responded promptly to client feedback, acknowledging receipt and providing action updates. This allowed us to maintain a strong client relationship and ensured that we addressed any concerns or issues they may have promptly and effectively.
To facilitate the client’s international expansion objectives, we assisted their team by improving their eCommerce processes through seamless integration with SAP for order fulfillment and Magento for inventory management. Our approach involved dynamic solutions that were not hardcoded, resulting in outstanding outcomes. Here’s what we provided them:
- Quick checkout process
- Fast order processing
- Improvement in lead conversion and closing time
- Improved data tracking and inventory management
Overall, our efforts supported the client’s expansion goals and delivered measurable improvements in their eCommerce processes.