Boston, Massachusetts, USALocation
13Team Size
Fund RaisingIndustry
Netsmartz’s solution transformed higher education engagement, offering automated summaries and AI Chatbot interactions for seamless experiences. Witness innovation at its finest.
About The Company
The client, a frontrunner in innovative solutions for academic institutions, is reshaping the landscape of alumni engagement and fundraising strategies. Their platform empowers universities and colleges to foster lasting connections with their alumni network by embracing cutting-edge technology. With an eye toward the future, our client is harnessing the potential of emerging AI technology by incorporating it into their application. At present, they harness the capabilities of OpenAI’s model while simultaneously designing the framework to seamlessly transition to other Language Models (LLMs) whenever the need arises.
The Tech Stack
Java with Dropwizard framework
GPT-3.5 Language Model
Mustache for rendering prompts
GraphQL for data querying
Team Composition
13 (2 .NET, 1 Laravel, 6 Java + ReactJS Fullstack, 2 AI Engineers, 2 QA)
The Problem Statement
The platform showcased a manually crafted summary of user inputs, intricately gathering essential data from diverse tables and seamlessly weaving it into a coherent summary text. Nonetheless, this operation was a labor-intensive endeavor. Furthermore, an absence of an AI Chatbot capable of responding to user inquiries by intuitively generating clarifying questions represents a missed opportunity in the system’s functionality, one that could enhance user interaction and experience.
The Challenge
There were several critical challenges our client had to overcome to achieve these objectives:
- Transitioning from manual summary writing to automated AI-generated summaries might require system workflow and user expectation adjustments as users get accustomed to a different output generation process.
- Training the AI Chatbot to effectively understand and respond to a wide array of user queries with relevant questions necessitates substantial initial efforts in data collection, fine-tuning, and ongoing maintenance to ensure accuracy.
- Implementing a cached transaction feature for the AI Chatbot presents the challenge of developing a robust memory system that can accurately store and retrieve previous interactions while also managing potential ambiguities that might arise from maintaining context over extended conversations.
The Solution
With Netsmartz’s pivotal involvement, their platform underwent a remarkable change, ushering in a new era of user-centric functionality and interaction.
- The integration of AI technology enabled the platform to generate comprehensive summaries from user inputs automatically. This innovative approach streamlined the summary creation process and significantly reduced the manual effort previously required.
- Netsmartz’s technological contributions were instrumental in enhancing user engagement and experience. We facilitated the seamless integration of an AI Chatbot feature. Users now enjoy a more dynamic and interactive experience as the AI Chatbot comprehends and responds to their inquiries naturally and engagingly.
- Netsmartz’s deep involvement led to another significant enhancement in the cached transaction feature within the AI Chatbot. This innovative functionality empowers the AI to remember and recall past user interactions. As a result, conversations become more fluid and coherent, with the AI retaining context from previous exchanges.
Our Process
Netsmartz followed the following process to fulfill the requirements of the client:
Mapping & Identifying Appropriate Resources
The preliminary task was to identify skilled resources to work on the project. Since the project was significantly high-grade – in terms of expertise and skill required, the resources were allocated dedicatedly to see the project through.
Commencing Development
After the resource allocation, the developers started working on the problem statement, defining the benchmarks, fixing bugs and errors, and crafting a better solution.
The Result
Our experts have spearheaded the integration of groundbreaking features, such as automated AI-generated summaries, a seamlessly integrated AI Chatbot, and the innovative cached transaction capability. As a result, we enhanced their user experience and interaction, positioning their platform at the forefront of technological innovation in user engagement and data processing.
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