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Software Testing Services and The Role of QA Managers

Software needs to be tested.
Code is not always flawless.
Testing forms the essence of a high-performance application.

There we said it!

Now, let us bring a perspective to this notion.
For many years to come, software development for mobile devices, cloud computing, and business management will remain in high demand. This will include the need for software quality assurance and testing.

To that end, one needs to explore the role of a QA specialist ie the tester responsible to beat, assess, and test the code.

QA managers play an important role in ensuring that software meets user expectations. They plan and coordinate quality control processes with QA teams. QA managers face a problem as organizations move to agile environments since they are not familiar with their role.

How do you understand your role when it isn’t defined in a strictly agile organization?

A QA manager must understand exactly what is required as they move into agile projects.

Key to Success: They Understand thoroughly what’s required to build the product with Agile methodology.

Before we go into this topic, let’s understand the term “QA manager”.

What is a Quality Assurance (QA) Manager?

QA managers act as subject matter experts who establish guidelines, standards, methodologies, procedures, and metrics. Quality experts are the reference and final authority on all quality issues, projects, and software products of an area or a company.

Quality is managed within the team in pure agile organizations and often by onboarded experts that bring their experience and insights into the development cycle. When a team is responsible for and measured by its code’s quality, delivering high-quality code becomes a priority. As a result, your team produces better code.

They are the decision-makers for establishing, implementing, and maintaining all aspects of testing in software development companies.

They are also responsible for hiring new candidates, evaluating them based on their skills and experiences, providing guidance on how to improve their performance, and ensuring they follow the established rules within the company.

In short: they manage the QA team directly or indirectly.

Quick Plug: Netsmartz has a dedicated team of remote software testersand QA experts who specialize in managing and assessing the performance and identifying problems, gaps, or missing requirements in the product user manual or automation testing. With Remote QA experts you can streamline software delivery without any hiccups.

A software quality assurance (QA) manager’s role is to create and supervise the process of checking that software programs are executed as they were designed.
Tasks include—

  • Creating a plan for testing the product
  • Determining the project’s priorities and deadlines
  • Assigning testing tasks
  • Monitoring the production staff’s work
  • ensuring that every aspect of the software system is thoroughly tested
  • Overseeing changes in procedures or personnel, recommending corrective action to be taken when problems arise during testing
  • Preparing final release documentation for distribution with the finished product.

managers are responsible for ensuring that the team is operating efficiently and reliably, and that they can produce high-quality code while staying within budgetary and time constraints.

Role & Responsibilities of QA Managers in Agile Organizations

Building the Team

Each development team deals with one aspect of the process. The strength of one might be shaping the UI, while another’s might be connecting with third-party databases. Depending on the nature of the work, relevant testers will have to be assigned to that particular team.

In addition, they must determine the number of testers in a team and define individual responsibilities. The team will also need to outline the ways in which these responsibilities work together and serve the entire team.

Defining the standards to be followed

A good QA manager is not controlling; they give their team members some responsibility and independence. However, there should be no set standards for the entire team to follow. A few criteria should be defined for the organization as a whole:

A cohesive organization is expected to work as a whole. It should have a few predefined standards like:

  • Which Software Testing tools to pick, & how to use them?
  • Which Testing Methodologies to apply?
  • How to deploy effective defect management, e.g. defining defect statuses?
  • Strategies to recognize the state of a build, and work accordingly.

A QA manager works with the project managers to decide upon the standards to be utilized. The R&D team uses these guidelines to incorporate QA processes within their development teams. It ensures that all team members are following similar techniques and being trained in the same manner.

Improve the overall product quality

In each domain, teams develop, test, and deliver user stories. QA experts are responsible for cross-functional testing.

The purpose of these tests is to test the interactions between different modules in various environments so that any integration, performance, or security problems are avoided.

A QA manager is crucial to system quality. They are uniquely positioned to identify bottlenecks and take timely steps to remove them.

Perform cross-functional evaluation

The QA manager must ensure that end-to-end tests are run in multiple environments, such as accurate device-browser-OS combinations. It lets them verify that the entire system operates without functional, security, integration, or other issues. The roles and responsibilities of QA managers include running cross-functional tests that ensure all features work in alignment.

A QA manager checks and approves/disapproves comprehensive system quality. When an issue arises, they must coordinate with developers, QA architects, and the necessary teams. The manager is uniquely placed to monitor cross-team activity and identify bottlenecks.

Monitor quality metrics

A QA manager must take a macro view of quality by observing the trends in metrics across all teams. It provides a complete picture of the organization’s quality code and recognizes teams that may not be working up to the mark.

It is possible that teams aren’t performing well for several reasons. If the QA manager has the right metrics in place, they can quickly get to the root of the issue, carefully drill down into the team’s work practices, and bring them up to par.
Implementing Balance

It may occur that a specific team suddenly ends up needing more testers to catch up with deadlines. Moreover, a deadline may be moved up and a product release may be accelerated.

To address the immediate requirement for more testing, QA managers must move testers between teams. More developers (familiar with testing) may also be involved to conduct more intensive and broader testing.

Choosing the right software testing tools

Tools and frameworks selection is among the responsibilities of QA managers. Automation is integral to agile development.

QA managers will have to choose tools to facilitate fast tests that produce accurate results based on the team’s nature, processes, and technical abilities. While doing so, they have to consider multiple factors, accommodate the needs of various teams, and keep timelines and budgets in mind.

Hiring a Remote Software Testing Team

Often times, it might seem more prudent to hire Remote QA testing services, that is, outsourcing software testing through remote QA managers and remote resters. With that in context, you can potentially leverage a team of remote QA experts to bolster your product cycle and bring speed to your operations.

Keep in mind that Outsourcing QA and Testing to Remote QA experts is one of the most common ways startups and even enterprises scale their operations and offset costs.

To Wrap Up

Leaders should identify specific QA roles based on the skills or scenarios required to deliver high-quality products and provide clear job descriptions.

QA involves multiple roles that focus on different activities and processes. Sometimes we misunderstand the limitations of the functions or expect different outcomes. There’s a high demand for generalist roles such as Full-stack Developers or Site Reliability Engineers.

To stay competitive in an era of rapidly changing technology, quality assurance professionals must maintain a laser-like focus on honing their core skills and competencies to meet the challenges ahead.rm cross-functi

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Software Testing Services and The Role of QA Managers
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Software needs to be tested. Code is not always flawless. Testing forms the essence of a high-performance application. There we said it! Now, let us bring a perspective to this notion. For many years to come, software development for mobile devices, cloud computing, and business management will remain in high demand. This will include the… Continue reading Software Testing Services and The Role of QA Managers

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Anup, Vice President - Sales & Marketing

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