Boost Your
Customer Support
with Netsmartz
Higher customer satisfaction with human
and AI-powered contact center services
Boost Your
Years of Excellence
Team Members
Projects
Global Locations
I Want to Improve My Customer Experience
and CSAT Scores
We get it—providing great customer support is tough. From building and growing our own SaaS products, we’ve seen these challenges up close.
Some of the biggest issues support teams face that you can solve with our help are:
Time Zone Diversity
Supporting customers around the world means you need a team that’s available 24/7
Agent Availability
It’s tough to have enough support staff during busy times, slow periods, and weekends while keeping up with service levels
High Agent Turnover
Training new agents takes time and money. When experienced ones leave, it can hurt your operations and customer satisfaction
Limitations of AI
Automation is great for simple questions, but anything more complex still needs a real person
Generic Responses
Customers notice when replies feel robotic. Solving tricky issues requires empathy and a human touch
Rising Support Costs
As your business grows, so do the costs of keeping up with customer support, both in fixed expenses and ongoing needs
Intelligent Customer Support with a Personal Touch
Enhance customer support and reduce costs with the perfect blend of human expertise and AI technology. With Netsmartz, you’ll have a dedicated team handling everything—hiring, training, setup, quality checks, and more.
You can focus on growing your business while we keep your
customer support running smoothly in the background.
24×7 Availability Across the Globe
Talent Identification & Positioning
Customer Support Executive Training
LMS-Based Review
Human + AI Ticket Responsiveness
Elevate Your Customer Support with AI
Custom AI Bots
for predicting customer churn and helping with self-service through natural language
Voice AI
for making calls, logging issues, and scheduling follow-ups with human support
Build a Scalable & Efficient Support Function with Netsmartz
Streamline your contact center with highly skilled human agents and intelligent, AI-powered automation.
- 24/7 Availability
- Tailored Solutions
- Beyond Basic Ticketing
- Comprehensive Training Programs
- Enhanced Responsiveness
- Reduced Investment
24/7 Availability
- Our agents are available round-the-clock, thus curtailing SLA violations and providing instant assistance to your customers
Tailored Solutions
- Human agents have focused interactions to resolve complex issues, strengthen relationships, and build goodwill
Beyond Basic Ticketing
- For complex cases, our support heroes go the extra mile with web meeting support for in-depth discussions
Comprehensive Training Programs
- We offer training for customer support managers, talent identification and positioning, and backup executive training
Enhanced Responsiveness
- Our integrated Human + AI ticket responsiveness ensures that simple queries are handled quickly with the help of automation, while human agents focus on more nuanced issues
Reduced Investment
- Your investment in human customer support drops by 50% as we take over all the infrastructure, HR, and managerial requirements
Our Experience with Customer Support Tools
Frequently Asked Questions
How does Netsmartz handle customer support across different time zones?
At Netsmartz, we provide 24/7 customer support through agents distributed across 10+ global locations, ensuring seamless assistance for your customers, no matter their time zone.
How can Netsmartz help reduce high agent turnover rates?
We provide comprehensive training programs for both agents and customer support managers, including talent identification and positioning, customer support executive training, and LMS-based reviews. This reduces turnover by fostering a well-trained, motivated, and efficient support team.
Can Netsmartz support agents handle complex customer issues?
Yes, our empathetic human agents are equipped to handle complex and sensitive issues. They can provide tailored solutions and are available for web meetings and personal follow-ups to ensure comprehensive customer support.
How does Netsmartz ensure a balance between efficiency and customer satisfaction?
By integrating AI to manage simpler queries and reserving human agents for more nuanced problems, we strike a balance that enhances efficiency while maintaining high levels of CSAT and increasing customer lifetime value (CLV).
What makes Netsmartz’s Human + AI approach effective?
Our approach effectively taps the efficiency of AI to quickly address recurring queries while human agents focus on more complex issues. This ensures personalized, empathetic responses that foster trust and customer loyalty.
How can I get started with Netsmartz?
Getting started with Netsmartz is easy. Contact us today to learn more about how our solutions can transform your customer support operations and help you achieve your business goals!
Try Before You Buy
Utilize our expert services for 40 hours without any charges to learn how Netsmartz can help you supercharge your customer support initiatives and enhance customer satisfaction.
Please fill out the form or send us an email to sales@netsmartz.com