AI-First CultureStreamlining Operations for a National Dairy Equipment Manufacturer
How Netsmartz implemented Microsoft Dynamics 365 Business Central with Product Configurator and Manufacturing add-ons to unify operations, strengthen supply chain management, and reduce costs for a fast-growing manufacturer and distributor.
Industry
Manufacturing / Dairy Equipment Distribution
Location
New York, USA — national distribution coverage
Deliverables
Dynamics 365 Business Central Implementation
Product Configurator Module
Manufacturing Module
Custom Add-on Modules
User Training & Change Management
Client Overview
Our client, a well-established manufacturer and distributor of dairy processing and handling equipment based in New York, experienced rapid and sustained growth over recent years. Expanding both its product portfolio and its national customer base, the company quickly outgrew its legacy business management system. The existing platform could not support the complexity, speed, or scale the business now demanded.
Business Challenges
Increasing market demand & pricing pressure
Higher order volumes at competitive prices were required — a task the legacy platform could not support.
Complex product configurations
The existing system lacked capability to handle complex product configurations, creating bottlenecks at order entry and production planning.
Cumbersome user interface
A clunky UI made routine tasks unnecessarily time-consuming, reducing staff productivity across the organisation.
Limited automation
Limited functionality for automating or improving core business processes left teams dependent on manual workarounds.
Non-scalable, custom solution
Built as a custom, non-scalable solution, the legacy platform was fundamentally unable to accommodate future technology enhancements or integrations.
Our Solutions
Phase 1 — Discovery and Assessment
Mapped full operational requirements, assessed legacy system gaps, and defined integration architecture and module scope.
Phase 2 — Build and Configure
Implemented Dynamics 365 Business Central, configured financial and operations modules, and deployed Product Configurator and Manufacturing add-ons.
Phase 3 — Go-Live and Adoption
System go-live with parallel run support, user training, change management and handover to internal operations team.
Modules implemented
Financial Management (General Ledger, Cash and Bank Management, Fixed Assets), Sales and Receivables, Purchase and Payables, Manufacturing, Product Configurator.
Results & Achievements
Real-time
visibility across all operational areas
End-to-end
supply chain consolidation
Maintained
profit margins via integrated overhead tracking
Reduced
overall cost of operations
Tech Stack Used
ERP Platform
- Microsoft Dynamics 365 Business Central
Add-on Modules
- Manufacturing
- Product Configurator
- Custom rapid-deploy add-ons
Operations
- Supply Chain Management
- Financial Management
- Sales and Receivables
- Purchase and Payables
“The Microsoft Dynamics 365 Business Central implementation by Netsmartz has significantly improved our operational efficiency. Our team finds the new interface far more intuitive, and we now have complete visibility into our operations in real time. This solution has also helped us reduce operating costs and streamline day-to-day processes.”
— Director of Technology, Leading Dairy Equipment Manufacturer
Key Takeaway
Migrating to Business Central with the Product Configurator and Manufacturing add-ons gave the dairy equipment manufacturer the real-time visibility, supply chain consolidation and cost control it needed to defend margins under rising market pressure — on a scalable platform that can absorb future enhancements without another re-platform.
Let's Discuss Your Growth Strategy
Let's discuss how we can help you accelerate growth, improve efficiency, and drive real business outcomes.