Giving the product demonstration to the customer based on customer requirements and training purpose after onboarding.
Maintain relationships with customers in order to facilitate open communications, understand customer perspectives, and monitor customer satisfaction.
Provide escalation support to the customers with help of user guidance, help in onboarding and product training. Use all available resources to resolve these issues as efficiently as possible.
Proving customer support through different channels like chat, email and over the phone support. Managing timely responses and call backs on high priority. Achieve and maintain to a performance standard, including but not limited to; average handle times, call quality, customer satisfaction
Creating the tickets in the system and using CRM for customer details for diagnosing the customer problem and analyzing his support history for better understanding.
Maintaining all customers information in the CRM system and working on the tickets efficiently.
Doing the account management and understanding if there is any Dissatisfaction from customer end.
Using Excel Functions, Table, PivotTable, Data Tools, Lookup, Sort and Filter, workbooks &worksheets data.
Curate relationships customers/partners and support them when necessary to help grow and develop those accounts by building and promoting strong, long-lasting customer relationships.
Follow-ups with the Customers for monthly billing in case of delay in payments etc.
Willingness to execution and ability to play dual role for Support department for customer support and supporting post sales activity like follow-ups with customers for payments and other stuff.
Job Title: Senior Customer Success Executive
Total Openings: 1
Experience: 5+ years
Skill Set: Very good communication skills, good knowledge of excel.
Work within the US & Canadian territory with small and mid-market accounts Homecare companies/agencies (start-ups to industry leaders) that are a good fit for Netsmartz software products.
Identify, qualify, and engage with target prospects within the defined territory.
Identify and engage c-level decision makers within the target accounts to create new opportunities.
Attending meetings and giving demonstrations of the software with prospective clients and closing sales along with developing territory plans to exceed assigned revenue targets..
Maintain accurate, timely and documented forecasting procedures, provide the required updates to executive management.
Send and collect feedback from customer on iterative basis.
Proactively creating new leads and nurturing and winning new logo prospects in the territory and chosen channel partners; seek out new projects; cross sell and upsell opportunities for Netsmartz software solutions/products.
Curate relationships with regional re-sellers/partners and support them when necessary to help grow and develop future sales.
Work together with internal teams across the company in a professional manner.
Identify and support marketing events, partner events and community activities for the defined territory.
Effectively manage and strategize the needs of the clients to ensure ROI and usage from customer perspective.
Achieve growth and hit sales targets by successfully managing the sales pipeline.
Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs.
Experience and executing end-to-end marketing programs & ability to strategize, develop, execute and measure integrated marketing Campaigns, events, webinars, conferences and business conclaves etc.
Hands on approach to execution and ability to play multiple roles across marketing, corporate strategy and sales that require analytical and creative skills.
Job Title: Inside Sales-Lead Generation
Total Openings: 1
Experience: 2+ years
Skill Set: Excellent communication skills, Good decision making abilities
Prioritize and establish requirements for project proposals and other material
Plan, coordinate, and support task forces, including development of high quality agenda papers for relevant projects, and discuss project progress against objectives.
Responsible for architecture, development, maintenance, and support of all development applications regardless of size
Create architectural approaches for software design and implementation to guide the development team
Will be involved in preparing architecture, analyze, design, code, test, and implement large projects and trouble shoot Enterprise Development production system
Setting the technology direction for the group as a whole. Should be able to analyze all aspects of development from appropriate technology and workflow to coding standards
Willing to do cross discipline work with networks, servers and infrastructure and be able to understand how they affect development projects
demonstrating excellent oral, verbal, written, and presentation skills for effective communication between business organization, partners and customer corporate client(s) and stay up to date on trends and developments within software and APIs
Job Title: Solution Architect-Java
Total Openings: 2
Experience: 10-15 years
Candidate will work in PHP/MySQL/Magento. Job responsibilities include laying out the architecture / base for Magento based websites, full lifecycle application development including analysis, design and coding.
Candidate will be required to create and maintain technical documentation. Candidate will work in a team environment, as well as independently. He is also required to adhere to coding standards and other development processes (using tools like Jira, SVN etc).
The candidate should be able to work without supervision to complete project task and must possess initiative to address issues and opportunities.
Candidate would be required to lead and guide the junior/mid-level developers over their implementations, integrate their works and maintain integrity of application and its architecture
Candidate would be required to participate in client calls, gather requirements to be led by him and members working under him, prepare WBS (work breakdown structure), provide estimates and cover deliveries of assigned modules.
Job Title: Magento Developer
Total Openings: 10
Experience: 2-10 years
Skill Set: Good knowledge of PHP and MySQL, Magento 1.x (must have) and Magento 2.x exposure (good to have), Good knowledge of OOPs