Senior Customer Success Executive

Job Description:

  • Giving the product demonstration to the customer based on customer requirements and training purpose after onboarding.
  • Maintain relationships with customers in order to facilitate open communications, understand customer perspectives, and monitor customer satisfaction.
  • Provide escalation support to the customers with help of user guidance, help in onboarding and product training. Use all available resources to resolve these issues as efficiently as possible.
  • Proving customer support through different channels like chat, email and over the phone support. Managing timely responses and call backs on high priority. Achieve and maintain to a performance standard, including but not limited to; average handle times, call quality, customer satisfaction
  • Creating the tickets in the system and using CRM for customer details for diagnosing the customer problem and analyzing his support history for better understanding.
  • Maintaining all customers information in the CRM system and working on the tickets efficiently.
  • Doing the account management and understanding if there is any Dissatisfaction from customer end.
  • Using Excel Functions, Table, PivotTable, Data Tools, Lookup, Sort and Filter, workbooks &worksheets data.
  • Curate relationships customers/partners and support them when necessary to help grow and develop those accounts by building and promoting strong, long-lasting customer relationships.
  • Follow-ups with the Customers for monthly billing in case of delay in payments etc.
  • Willingness to execution and ability to play dual role for Support department for customer support and supporting post sales activity like follow-ups with customers for payments and other stuff.

  • Job Title: Senior Customer Success Executive
  • Total Openings: 1
  • Experience: 5+ years
  • Skill Set: Very good communication skills, good knowledge of excel.
  • Joining Period: 15 days
  • Location: Chandigarh/Gurgaon
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ROR Developer

Job Description:

  • Hands on experience in Ruby on Rails.
  • Someone who is smart, team player, and good communication skills
  • A lot of passion for programming, web - development in Ruby on Rails
  • Self-learner, who is able to build applications from the scratch
  • Sound technical knowledge in Ruby and Ruby on Rails
  • Conduct and participate in design reviews and code reviews
  • Understanding of best standards, guidelines etc. And actually cares about adhering to them.
  • Ability to write clean, modularized, maintainable and well tested code.
  • Good knowledge of Spec.
  • Ability to handle complex problems from design to execution.
  • Sound knowledge about SQL.
  • Proficient in using Git. - Ability to learn.

  • Job Title: ROR Developer
  • Total Openings: 1
  • Experience: 2-5 years
  • Skill Set: Ruby on Rails, Javascript, Jquery
  • Joining Period: 15 days
  • Location: Chandigarh/Gurgaon
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MERN Stack Developer

Job Description:

  • Develop interactive, user-friendly applications using the latest frameworks
  • Create high quality designs and wire-frames
  • Developing Front-End and Back-end Web Application
  • Creating servers and databases for functionality
  • API design, creation and integrations
  • Staying abreast of developments in web applications, app development and programming languages
  • Effective communication with different stakeholders.

  • Job Title: MERN Stack Developer
  • Total Openings: Multiple
  • Experience: 2-5 years
  • Skill Set: NodeJS, ReactJS, JavaScript, analytical, Strong problem solving skills
  • Joining Period: Immediate
  • Location: Chandigarh/Gurgaon
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Inside Sales-Lead Generation

Job Description:

  • Work within the US & Canadian territory with small and mid-market accounts Homecare companies/agencies (start-ups to industry leaders) that are a good fit for Netsmartz software products.
  • Identify, qualify, and engage with target prospects within the defined territory.
  • Identify and engage c-level decision makers within the target accounts to create new opportunities.
  • Attending meetings and giving demonstrations of the software with prospective clients and closing sales along with developing territory plans to exceed assigned revenue targets..
  • Maintain accurate, timely and documented forecasting procedures, provide the required updates to executive management.
  • Send and collect feedback from customer on iterative basis.
  • Proactively creating new leads and nurturing and winning new logo prospects in the territory and chosen channel partners; seek out new projects; cross sell and upsell opportunities for Netsmartz software solutions/products.
  • Curate relationships with regional re-sellers/partners and support them when necessary to help grow and develop future sales.
  • Work together with internal teams across the company in a professional manner.
  • Identify and support marketing events, partner events and community activities for the defined territory.
  • Effectively manage and strategize the needs of the clients to ensure ROI and usage from customer perspective.
  • Achieve growth and hit sales targets by successfully managing the sales pipeline.
  • Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs.
  • Experience and executing end-to-end marketing programs & ability to strategize, develop, execute and measure integrated marketing Campaigns, events, webinars, conferences and business conclaves etc.
  • Hands on approach to execution and ability to play multiple roles across marketing, corporate strategy and sales that require analytical and creative skills.

  • Job Title: Inside Sales-Lead Generation
  • Total Openings: 1
  • Experience: 2+ years
  • Skill Set: Excellent communication skills, Good decision making abilities
  • Joining Period: 30 days
  • Location: Chandigarh, Shift- Night Shift
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Content Writer

Job Description:

  • Develop content strategy aligned with short- term and long- term goals
  • Develop an editorial calendar and ensure content strategy is successfully executed
  • Write, Edit, proofread and improve content quality to ensure brand consistency
  • Creating the right content and cadence so that it’s aligned with the business strategy and brand positioning
  • Supporting the creative development and writing for channels like website, video scripts, blogs, Facebook & LinkedIn campaigns, whitepaper, e-book, case studies, tip sheets, e-mails and more
  • Excellent verbal and written communication skills, at least 2 years in B2B SAAS, Attention to detail, Bachelors/ MA Mass Media /Mass Communication/ English Lit./Eng. Hon.

  • Job Title: React Native Developer
  • Total Openings: 1
  • Experience: 2-4 years
  • Skill Set: Excellent verbal and written communication skills, at least 2 years in B2B SAAS, Attention to detail, Bachelors/ MA Mass Media /Mass Communication/ English Lit./Eng. Hon.
  • Joining Period: 30 days
  • Location: Chandigarh
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Solution Architect-Java

Job Description:

  • Prioritize and establish requirements for project proposals and other material
  • Plan, coordinate, and support task forces, including development of high quality agenda papers for relevant projects, and discuss project progress against objectives.
  • Responsible for architecture, development, maintenance, and support of all development applications regardless of size
  • Create architectural approaches for software design and implementation to guide the development team
  • Will be involved in preparing architecture, analyze, design, code, test, and implement large projects and trouble shoot Enterprise Development production system
  • Setting the technology direction for the group as a whole. Should be able to analyze all aspects of development from appropriate technology and workflow to coding standards
  • Willing to do cross discipline work with networks, servers and infrastructure and be able to understand how they affect development projects
  • demonstrating excellent oral, verbal, written, and presentation skills for effective communication between business organization, partners and customer corporate client(s) and stay up to date on trends and developments within software and APIs

  • Job Title: Solution Architect-Java
  • Total Openings: 2
  • Experience: 10-15 years
  • Skill Set: Hands-on experience with Java, J2EE, Spring MVC, Hibernate, Expertise in JavaScript/JQuery, AJAX and other Java presentation technologies, SOA and Web Services, Design Patterns, Multithreading.
  • Joining Period: 30 days
  • Location: Mohali
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DotNet Developer with MVC

Job Description:

  • Translate application use cases into functional applications
  • Design, build, and maintain efficient, reusable, and reliable C# code
  • Ensure the best possible performance, quality, and responsiveness of applications
  • Help maintain code quality & organization

  • Job Title: DotNet Developer with MVC
  • Total Openings: 4
  • Experience: 4-6 years
  • Skill Set: .NET, C#, MVC Framework, Entity frameworks, SQL Server, Javascript, JQuery and excellent communication skills.
  • Joining Period: 30 days
  • Location: Chandigarh
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DotNet Solution Architect

Job Description:

  • Analyzing technology environments
  • Analyzing enterprise specifics
  • Analyzing requirements
  • Setting collaboration framework
  • Creating a solution prototype
  • Participating in technology selection
  • Project management Support
  • Solution development control

  • Job Title: DotNet Solution Architect
  • Total Openings: 1
  • Experience: 15+ years
  • Skill Set:
    • Must have good skills about OOPS, C#, MVC, ASP.NET Core
    • Must have UML (Unified Modelling Language) & DFD (Data Flow Diagrams)
    • Should have jQuery, EF (Entity Framework), ORM (Object Relation Mapping)
    • Must have TDD (Test Driven Development)
    • Must have security & scalability knowledge
    • Should have BI (Business Intelligence Solution) like SSIS, SSRS and SSAS
    • Should have knowledge about IT infrastructure and cloud development
    • Should have Project and product management
    • Good to have knowledge of design patterns
    • Must have database design, optimize sql statements (SQL Server)
    • Deep analytical skills
    • Project & resource management skills
    • Work collaboratively
    • Good communication skills
  • Joining Period: 30 days
  • Location: Chandigarh
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Magento Developer

Job Description:

  • Candidate will work in PHP/MySQL/Magento. Job responsibilities include laying out the architecture / base for Magento based websites, full lifecycle application development including analysis, design and coding.
  • Candidate will be required to create and maintain technical documentation. Candidate will work in a team environment, as well as independently. He is also required to adhere to coding standards and other development processes (using tools like Jira, SVN etc).
  • The candidate should be able to work without supervision to complete project task and must possess initiative to address issues and opportunities.
  • Candidate would be required to lead and guide the junior/mid-level developers over their implementations, integrate their works and maintain integrity of application and its architecture
  • Candidate would be required to participate in client calls, gather requirements to be led by him and members working under him, prepare WBS (work breakdown structure), provide estimates and cover deliveries of assigned modules.

  • Job Title: Magento Developer
  • Total Openings: 10
  • Experience: 2-10 years
  • Skill Set: Good knowledge of PHP and MySQL, Magento 1.x (must have) and Magento 2.x exposure (good to have), Good knowledge of OOPs
  • Joining Period: 30 days
  • Location: Chandigarh
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