Win customers and build long-term relationships.Microsoft Dynamics CRM allows you to understand your customers and stay connected with them easily. You get access to comprehensive account information, easy-to-use collaboration tools and an affordable CRM solution that enables you to deliver great customer experiences.
Your customers often make buying before you can even connect. Your sales team must adapt to the new customer Dynamics by building deeper relationships and personalizing every interaction. With the sales capabilities of Microsoft Dynamics CRM, your salespeople can sell more effectively. By providing the essential insight, guidance, and tools that salespeople need, you can focus on the right customers and priorities, win faster by collaborating with colleagues to harness the power of the entire organization, and build a trusted relationship with customers through personalized and relevant engagements.
Familiar, intuitive solutions, like immersive Excel, embedded OneNote, and Microsoft Dynamics CRM for Outlook, can help you increase productivity. Improve execution by guiding sales reps toward desired outcomes with contextual recommended next steps. Gain visibility into the past and planned customer interactions and activities across marketing, sales, and service.
Social media and mobile applications have been instrumental in changing customers’ service expectations. Customers anticipate high quality, personalized service – across the web, social media, mobile and phone. Get and keep customers for life by providing relevant, personalized service – via any medium at any time.
In a socially connected world, engagement with customers can happen anywhere, anytime, and it is key to growing your business. Microsoft Social Engagement puts powerful social tools in the hands of your sales, marketing, and service teams—helping them gain insight into how people feel about your business and to proactively connect on social media with customers, fans, and critics.
The world is changing at an unprecedented pace and social media is much more than a fad. Today’s customers make decisions based on user reviews and online discussions. Conversations that were once in person now take place on Facebook or Twitter. People are more informed and they’re getting their information in new ways and from new sources. With Microsoft Social Engagement, you can listen, analyze and drive engagement all within Microsoft Dynamics CRM, Microsoft Dynamics Marketing, or standalone. Jump in and engage with your customers, reaching them in ways never before possible.