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Criteria to Select the Right IT Outsourcing Company

Published: August 14, 2018

You just don’t hunch on a couch, make few clicks & taps on your laptop, get fascinated with the design & colors of a website and then select an outsourcing partner. There are efforts needed that even gives sleepless nights to some. Choosing the right IT outsourcing agency requires a lot of research work, comparisons, communications, discussions, negotiations and more.

Anup VP – Sales & Marketing

In order to anticipate high profit without any risk of losses, you would feel the need of some guidance in making this possible. Thus, we have grabbed and debriefed some key aspects to consider while selecting an IT outsourcing partner –

1.Quality of Service

Is the company that you have chosen provides the quality that you require? If you have no idea for this, then find out their previous track records and talk about their ways of working with their former and existing clients. You can also ask the company for a free trial because a trustworthy business entity will not have any problem to give a demo.

2.Communication Methodologies

Reputed companies are always positive for inquiries and they are always open to exchange dialogues. If the outsourcing agency is accommodating and ready to provide further information or assistance, then it means it values and understands the role of communication with their clients. It is also important to know about their communication methods. According to this, a client must be able to communicate directly with his team. It is good if the firm provides regular updates of its developers.

3.Work Experience In The Market

A firm, that has a long work experience in different markets and circumstances, is reliable to keep faith on. Such firms are expert in handling clients, solving troubleshooting issues, clearing up time zone gaps, and removing communication barriers. Apart from experience, their quality of work and reputation in the market also matter.


An ideal overseas outsourcing company is well equipped with the modern technology (hardware specs, perfect internet speed and latest software), and the infrastructure required for your project. Explore how good they are in terms of adapting to new tech and developing solutions with today’s technology.

5.Financial Aspect And Long Term Stability

It is obvious that you would not like to work with an outsourcing firm, which is at the risk of closing. For this, you can check its growth by measuring its competency with other companies. It must have financial stability to handle all types of projects.

6.Organization Having Accurate Size

It is very important to select the right-sized company according to the scope of your project. For instance, if you are going to make $100mn dollar deal, you do not choose a small firm for such a large project. Similarly, for a small $2mn overseas deal, do not pick a big firm as it may put you at the risk of getting low-level talent.


The culture of a business organization is clearly reflected in the dealings of its employees. The ways they work are greatly influenced by the values they acquire from the company. To have an idea for this, you can directly interact with the employees.

8.Delivery Timeline

You must make your team aware about the timeline of your project. Ask about the processes to overcome the factors that are responsible for late delivery of a project. You can also check their previous records of product delivery.

9.Guidelines and Terms

Get a complete knowledge of the terms of a project before finalizing a deal with them. A proper documentation including the factors like project assumptions, payment, time line, methods of working, confidentiality, and guidelines must be finalized beforehand.

Selecting a right outsourcing partner can have other criteria as well that we have not shared here. If you know some, we would be happy to read them in the comments below.

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